Saturday, November 3, 2012

E-commerce now more popular than high street shopping: report

UK consumers are more likely to use e-commerce than make a trip to a brick-and-mortar store, according to new research from Tealeaf.
A survey of 2,071 adults found that when it comes to making a retail purchase the use of a laptop or desktop computer (83%) actually beats trips to a store (81%).

The difference is most noticeable among respondents aged 34-44 where the difference was 85% to 78% in favour of e-commerce.

It should be noted that the survey was carried out online, but the results have been weighted to try and eliminate any sample bias.

It was found that while brick-and-mortar stores are a popular research method for retail shoppers (75%), only around one in five consumers visit a high street travel agent when researching a holiday.
In comparison around 90% of respondents have used a desktop or laptop for travel research.

Mobile research

Across retail, travel and financial services the mobile web is used for research far more than to make purchases.

The Tealeaf report shows that smartphones play a particularly important role in retail shopping - a quarter (24%) of UK consumers have used their device to access the mobile web for research and 12% have previously made a purchase.

Respondents aged 25-34 proved to be the most likely to have made a retail purchase on their smartphone (29%) followed by 18-24 year olds (19%).

This supports data from a Tradedoubler survey which found that more than two-thirds (71%) of smartphone owners research products on their mobile, with 32% doing it on a weekly basis.
But when asked what they had done after researching products on their mobile, 38% of respondents said they completed a purchase in-store compared to 25% that made a purchase on their smartphone.

Websites accessed on a smartphone among all ages
In comparison, the report shows that smartphone apps are far less popular for research but aren’t too far behind the mobile web for conversions.

For example, 39% of 18-24s have used their smartphone to research a product on the mobile web compared to 19% who have used a smartphone app.

But when it comes to making a purchase the gap between the mobile web (19%) and smartphone apps (12%) is far less pronounced. This trend is repeated across the different age demographics.

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