Thursday, November 22, 2012

Tweets Influence Online Shopping

In that rare bit of breathing space between back-to-school and holiday shopping, Twitter hired Compete to test the effectiveness of retail Tweets.

To conduct the survey, they “observed” 2,600 US web surfers. Once group was exposed to Tweets from 700 retailers (wow!) including Amazon, Nike, and Walmart on They compared those responses to two control groups (we are controlling the horizontal, we are controlling the vertical); one made up of people on who didn’t see any retail Tweets (how did they manage that!), and one group of general internet browsers.


Right off the bat they got an increase in retail web visits. Nice boost over the general internet browsing public, but not much of a boost over the control group. What I get from this is that Twitter users overall are more likely to shop online than non-Twitter users.
Next, we have this:
39% of Twitter users who saw retail Tweets made a purchase from a retail website. That’s not bad. And, it’s a bigger hike up over the control group but a really nice lift over the non-Twitter users.
The note that the lift was evident in every category they tested including apparel, health and beauty, toys, books, sports and more.
Here’s the big news, the more Tweets they saw, the more likely they were to visit and buy.
Look at this! One retail Tweet has a 36.3% conversion rate, but 12 Tweets translates into a 51.4% purchase rate. More than half the people who saw 12 or more retail Tweets bought a product online. I want to be careful here and say that the report doesn’t specify if they bought an item from the store they were exposed to or they just bought.

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