Saturday, March 23, 2013

Online customer service

65% of people have received poor customer service online, according to a YouGov survey of over 2000 UK consumers, commissioned by Sirportly.

A slow response was the most common customer service problem, with 50% of people reporting that companies have left them waiting. 

64% of people would not return to a shop or company online that provided bad customer service, no matter how much they enjoyed the product or service on offer.

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