The Internet world is indeed a mobile world. There is no longer proof needed for that to agreed to amongst any marketers.
What that mobile world has created, however, is a brave new world for the consumer who now wields more power than ever. That power comes mostly in the form of reviews of a business’ products and services. It all leads to a customer who can voice great joy or great dissatisfaction with a business and that is power.
The folks at Local Viewpoints put together an infographic to help further explain this reality of today’s online world.
Here it is.