Thursday, May 2, 2013

Shoppers Want More Personalization and Mobile Services

A Shoppers Drug Mart store on Dupont Street in...

American and European consumers are eager for mobile interactions as part of their overall grocery shopping experience, says a new survey from Symphony EYC, provider of customer-driven retailing software and services.   

The poll identified three key shopping trends:
  • Personalization – Shoppers want to be recognized when they walk into a store, receive individualized offers and manage retail loyalty programs via their mobiles.
  • Mobile Services – Majority of shoppers want to use their mobiles to compare prices in-store, locate products and provide feedback.
  • Mobile Shopping – Despite thirst for mobile services, very few shoppers are actually using their mobiles to buy groceries.

“While American and European grocery shoppers differ in how they are interacting with their grocers, the majority would like to enhance their in-store shopping experience with mobile services,” said Ellen Dixon, Global Senior Vice President of Marketing, Symphony EYC. “In particular, shoppers want to be able to use their mobile devices to locate specific products within the store, to compare prices with those elsewhere and to provide feedback and suggestions on grocery assortments.”

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